01872 261100202-220 Cromwell Road, Kensington, London, SW5 0SW
Score from 75 reviews
28/8/2012
"Staff extremely helpful and courteous"
Would have appreciated fairtrade tea, coffee being available
23/5/2012
"Watch for prices"
The stay at this hotel was good. However I did feel that £23.00 for a Gin & Tonic and a small glass of wine was extreme. At one point I was charged £10.00 for a small glass of wine or is this normal London prices. Rooms clean and tidy, breakfast was very good.
13/5/2012
"One of the best and friendliest hotels we`ve stayed at in London, but do request a garden view room."
28/12/2011
"Even very good, very nice staff"
27/11/2011
"Excellent hotel, very good breakfast, nice rooms, helpful staff, nice and convenient."
Very comfortable stay in this smart hotel which was well located for Olympia and West London, also Kensington. Really friendly and helpful staff. Breakfast was excellent - really good choice. Room and facilities clean and comfortable. Bar meals and evening dinner reasonably priced. A very pleasant visit.
21/11/2011
"Modern and clean and tidy"
Brillant value, the hotel is 5 mintes walkk from th Earls Court Centre and 2 minutes from the High Street where there are lots of places to get some good food. The breakfast was brillant. The staff where friendly and professional. I would stay there again.
24/8/2011
"Excellent customer service."
Good value (we paid a special offer price). Found the customer service very good, my daughter wanted some hair conditioner and the receptionist supplied it immediately with not charge. The room was very nice but did have some damaged tiles on the floor. One disappointment was the food from room service we ordered two soups - which were lovely - and two margarita pizzas for the children. The children both refused to eat the pizzas which had an awful lot of onions spread in the sauce. Everything else was lovely and we enjoyed our stay.
2/8/2011
"Very central for a visit.Room excellent.Staff helpful and friendly"
17/7/2011
"a very good 4* hotel"
staff were lovely and very helpful ,anything we asked for was got immediately ! . The room and bathroom were big by London standards and the housekeeping never disrupted our sleep in . If I had to find fault it would be with the toiletries which were not very generous.
23/4/2011
"Room was of a high quality but breakfast was poor: food overcooked & insufficient staff to refresh."
14/3/2011
"Good value, Friendly helpful staff, convenient"
27/2/2011
"Visit to see West end shows and sights"
My daughter and I with my two grandchildren stayed at NH kensinton Hotel for 3 days. We were very pleased with our accomodation it suited us perfectly. We had a family room which the children loved very clean with everything at hand. The hotel was situated only a short distance from Earls Court tube station which was convenient for us to get around easily. We were very satisfied with everything and would certainly recommend others to stay there. No complaints what so ever. Thank you for a pleasant stay.
23/2/2011
"Central and clean and modern"
Room was a bit on the small size but shower was fab... power power and more power
7/2/2011
"Commendable"
Good service, excellent facility, clean and commendable
23/1/2011
"Great location and excellent vaue for money"
The NH Hotel was a bgreat little find. The staff really helpful, we managed to check-in at 10.30am and when we got to our room we had a suite, the kids loved it, We slept downstairs and up the spiral staircase the kids were on a sofa bed up on their own floor with a bathroom and TV. The only complaint we would have is the bed was slightly hard for both myself and husband but other than that you couldn`t complain all for £105.00. Bargain and thanks very much to Hotel Direct.
23/1/2011
"Great staff and spacious room"
Very helpful staff and clean, comfortable room for 3 people. Breakfast good value at £10 if ordered in advance. Convenient location. Would stay again.
31/12/2010
"lovely modern very clean hotel . good value for money rooms are lovely"
the only thing that you dont expect is that you have to give a twenty five pound deposit for every day you are staying which your not told about until you check in.
20/12/2010
"Excellent location. Rooms well equipped and clean though there was a very musty smell from bathroom."
Reception staff were friendly and helpful. The only negative was that residents could not be served alcohol in the bar after 11pm - and spirits and mixers were very expensive, even for London.
6/12/2010
"Nice clean hotel, spacious rooms, friendly staff."
30/11/2010
"good value for money and the staff are lovely "
we did not have the tea coffe replenished and when i called down to reception they said they would bring some more and they did swiftly - but only 2 individual pots of milk - no tea bags a small grumble but meant we did not get tea in the morning
29/11/2010
"Great Hotel and location"
Bit disappointed in the breakfast, no fried eggs or beans
27/11/2010
"no food available at 2pm on a friday afternoon??!!"
breakfast-very, very poor value for money
15/11/2010
"Not the cocktail bar we expected!"
If you advertise the fact that you have a cocktail bar you should really employ a barman who can make cocktails!It would have been of great benefit to us if the hotel had displays of free street maps of London, tube stations and places of interest readily available for visitors to take and use.
7/11/2010
"Excellent Quality Room"
We were very impressed with the lovely clean room with very spacious king size bed. The staff were also very polite. We did not have breakfast in the hotel but very much enjoyed our stay. The bathroom facilities were also very good with a powerful shower.
2/11/2010
"-"
Would stay again ! found the hotel to be modern very clean and comfortable. Room had everything you could need, ironing board and iron, hair dryer, tea and coffee facilities. The staff were all very friendly and helpful. Breakfast wasn`t included in our price but not a problem used Gregory`s up the road who did two full english breaksfast for £10!Hotel located well for the Albert Hall and museums would definately use it again if coming to something at the Albert Hall.
1/11/2010
"-"
We enjoyed our stay very much. Particularely appreciated the endless sunday.
28/10/2010
"Good value for money."
We were very happy with the hotel; its location was convenient and the accommodation and service provided was excellent.. We would definiitely recommend this hotel to others.
16/10/2010
"-"
Everything was of a high standard.The staff were very pleasant and helpful.Lovely fluffy white towels,very clean room and comfortable beds. The only complaint would be the price of the breakfast it was too expensive for us especially as my sister is vegetarian and we don`t have large appetites .The bus stop was very convienient right outside the hotel to take us into the West End as we are` recycled teenagers` and have free bus passes.
27/9/2010
"great hotel.. lovely facilities.. comfy bed, nice white sheets! "
We were woken in the early hours by really noisy guests so my only complaint would be of them and perhaps they should have been asked to be quiet by hotel staffI will definately stay at this hotel again as I thought it was very good value
26/9/2010
"Lovely and clean. Don`t know if our room is the norm - 6th floor (attic space) lovely large size "
Very clean hotel (any place we saw).Our room on 6th floor very spacious and had unexpected sitting area. Also very close to tube- Earl`s Court-.Staff efficient and friendly. Lighting outside entrance should be better -steps dangerous when dark - and air conditioning wasn`t working in our room. Lucky that weather was cool. Would stay there again
28/8/2010
"Great rooms"
Great rooms, cheap parking, fantastic service what more can you ask for
27/8/2010
"OK for the money and handy for sightseeing"
Our first room was very damp and smelled awful but as soon as we alerted the staff we were moved. Second room was fine. It is clean and convenient and the staff were all lovely.
23/8/2010
"Excellent"
Very friendly, helpful staff - very good quality rooms, very clean, excellent facilities with a great shower. Within 5 minutes walk to Earl`s Court Tube Station - easy access via Piccadilly line direct to theatres within 10-15 minutes. Would certainly be very happy to stay here again in the future. Only slight criticism was the what seemed very expensive breakfast option, £18 each for breakfast seemed a little pricey, especially when considering there are numerous restaurants very close by that offer excellent breakfasts at just a fraction of the price. All in all a good stay and would recommend.
17/8/2010
"Clean, decent size rooms, good price, friendly staff."
5/7/2010
"The people - all friendly and helpful"
These are small points that would I believe help1 - room 115 - the tile grout in the floor was missing - it felt sharp under bare feet and would be hard to clean2 - room 115 - the minibar was not working - on such a hot day and night - it was a real shame the drinks were not cold.3 - re breakfast - it would be helpful to have extra knives available rather than have to askAs mentioned - I was impressed with the hotel ethics and approach - I really liked the fun statements on the lift face and the mirror - many thanks
4/7/2010
"Excellent, centrally located, staff friendly and rooms very acceptable - we`ll stay again!"
2/7/2010
"Very pleasant, clean and well appointed room."
Helpful and pleasant staff.
20/6/2010
"Great location, excellent value for money"
Perfect location with Knightsbrige just a 15 minute walk away..Bedroom was spacious but let down by a very hard, uncomfortable bed. Nice bathroom with a great walk in shower.
17/6/2010
"Good but expensive"
Room OK for the rate I paid (£150) but not exceptional.TV in room far too small as was the TV in the bar area - my TV at home is bigger.Also for a 4 start I would expect a greater range of entertainment in the room, eg. more TV channels, and free wi-fi.Breakfast at £18 is ridiculous.
31/5/2010
"Lovely clean and modern room, with friendly Hotel staff."
Well positioned for various sight seeing, ideal for our visit to the Albert Hall.