HotelDirect.co.uk01872 261100

Surtees Road, Newton Aycliffe, Durham, DL5 6NL

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Score from 4 reviews

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Customer Reviews

Guest rating:

16/12/2015

"frosty receptionist"

evening dining menu ridiculous.21 pounds for two courses but steak was9 pounds more veg 4 pounds per portion.cheese and biscuits 4pound extra.Poor room layout.no bed reading lights.Onsuite not clean.

Guest rating:

10/2/2014

"booked a twin room and got a double. was not advised to book a table for dinner"

Had to go to dinner at 6.00pm. Food was not up to standard. Room that we eventually got was not suitable for elderly people. Bath had no hand rails at all and nowhere to put soap. Also no extractor fan. Breakfast wa

Guest rating:

1/4/2013

"Glorious facade and grounds is false facade"

Once through the front door the interior is tatty. We found that they were hosting a football team and supporters. All lounges were of supporters, so no space left. The restaurants has no tablecloths and were reminiscent of a canteen, and not ideal given the price of food an drinks. On the positive side some of the restaurant staff were excellent. All In all - disappointing,,!!!!

Guest rating:

3/5/2011

"Fantastic Hotel in a beautiful setting"

We stayed at this hotel for one night. It was a beautiful building and the room we had was very clean and the decor was inkeeping with style of the hotel. The reception staff were very friendly and helpful. We decided to eat out in the evening and they recommended a local Tapas bar, they also booked a table for us! We made use of the pool and spa facilities which were also very clean. We would recommend this hotel to our friends and family and wouldnt hesitate in staying there again.