Guest rating:

30/6/2013

"Brilliant stay!"

The reception, bar staff and restaurant staff were friendly and polite, room good, food good. The only fault is if you are staying in that hotel you would expect the leisure facilities free. Overall brilliant stay.

Guest rating:

16/6/2013

"Good value of money "

Staff friendly and helpful, only gripe, because of location we had to use tube everytime we went into city.

Guest rating:

10/6/2013

"Very relaxing overnight stay."

Good options for reading magazines and newspaper, helpful and polite friont desk.

Guest rating:

6/6/2013

"-"

Further from Kings Cross Station than we thought and Russell square underground

Guest rating:

4/6/2013

"-"

a little bit far out. a good 10 minutes walk to Kings Cross Station.

Guest rating:

26/3/2013

"comfortable, warm hotel. continental breakfast was good. staff generally helpfull."

location 10 min walk from Russell Square tube train to take you into city. £9 for a taxi to the strand for the theatre so not bad. Only bad point was the smell as you walked into the hotel from all the smokers. Perhaps they could be directed out and to the left of the door which has more cover for them and the main stream of people dont have to walk through them or passed the ashtrays. All in all the hotel helped make our trip a good one, thanks.

Guest rating:

6/1/2013

"Hotel Customer Service Standards"

Although the room was clean and of a good `expected` standard, the customer service experienced within the hotel restaurant was not so great, with the staff somewhat unwelcoming. This fact lets the hotel down.

Guest rating:

26/12/2012

"Good service, helpful front desk staff. Nice to be able to have good standard family room."

Hotel provided good standard but I felt did not quite hit the 4* standard that I have previously experienced through an Hotel Direct Hidden Gem.

Guest rating:

3/12/2012

"Room was very comfortable, Staff were very courteous, Nothing to find fault with."

Guest rating:

6/9/2012

"Good location easy for tube and stations home "

Hotel room very clean , beds amazing , quiet at night , only critism Is breakfast is a little disorganised , staff trying reallyHard but seam list , but I would deffinatley go back just for the location and the beds

Guest rating:

5/9/2012

"Being able to park at the hotel was a real bonus."

The staff were extremely helpful and the hotel itself was lovely and clean. Very much enjoyed our stay.

Guest rating:

13/7/2012

"Excellent friendly staff"

Rooms, very spacious and well equipped.Continental breakfast superb.

Guest rating:

22/4/2012

"Great porridge for the marathon"

Guest rating:

20/4/2012

"Clean and fast response to request for additional towels"

Guest rating:

15/4/2012

"really pleasant stay, hotel very clean and staff polite and courteous"

Guest rating:

14/4/2012

"Staff very helpful and friendly"

Given room on arrival despite arriving before booking in time.Was able to leave luggage on day of departure.Made to feel welcome.Would definitely stay here again.

Guest rating:

14/4/2012

"friendly helpful staff, bedrooms very clean well serviced , very child friendly"

Guest rating:

18/3/2012

"Lovely hotel "

Hotel was really nice, staff and guests were so friendly and helpful , would definately stay here again.

Guest rating:

12/3/2012

"Staff were helpful and friendly."

The rooms were comfortable, but we did feel the rooms were too hot (we did use the sir conditioning) and the corridors also hot.

Guest rating:

28/2/2012

"rooms"

our stay was very nice but i did feel that the family room was too small for a family of four. outside of that the staff were brilliant at their job and went to a lot of trouble to make our stay brilliant.

Guest rating:

28/2/2012

"-"

staff very helpfull and pleasant

Guest rating:

27/2/2012

"-"

Lovely Hotel. Lovely Breakfast. Bit expensive though. But thouroughly enjoyable stay.

Guest rating:

22/2/2012

"Comfortable room. Aircon good. Breakfast poor quality."

Guest rating:

20/2/2012

"Lovely hotel, pool facilities excellent, had a great weekend"

Guest rating:

20/2/2012

"Well placed hotel for exploring London."

Only 10 minutes on foot from Russell Square Tube Station. Attentive and personable reception staff, accommodating concierge and contemporary, pleasant standard rooms with good facilities (tea,coffee, TV, radio etc.) but it charges £15 each for breakfast which seems a lot when I had `Eggs Florentine (smoked salmon, two poached eggs, on wilted spinach), toast and tea` for £10 in an upmarket cafe near the Royal Academy.

Guest rating:

18/2/2012

"Good Value for Money"

We were a family of 2 adults and 2 children aged 7 and 5. Staff very friendly, had a meal in the hotels indian restaurant was ok nothing special but did do a childrens non indian menu. Were a bit disapointed that they charged for the use of the swimming pool this isn`t clear on the website (£3.50 adult £1.50 child per day). A fair walk to the underground station 15mins to Russel Square but that said the 5 year old did it for 5 days without complaint. There is a good secure playing field on the way to the station which the kids enjoyed.

Guest rating:

30/1/2012

"-"

The first family room they gave us had a double bed and a very uncomfortable sofa bed, so i asked at reception if they could change it to two double beds which they did without question.

Guest rating:

16/1/2012

"-"

The only problem was that it was quite a distance from the tube stations.

Guest rating:

9/1/2012

"A great hotel not too far from central London"

We stayed at the hotel on Wed 4th Jan-Sat 7th Jan 2012. We had booked a family room with 2 double beds and the room was very clean and in good order. The beds were large and extremely comfortable and we had a choice of pillow from soft/firm etc. The bathroom was also well appointed with the shower in particular being very good and powerful. There were tea/coffee making facilities, a hair dryer, trouser press, infact everything you need for a stay in the city. Our room was on the 6th floor at the front of the hotel and there was little or no noise from the street. The continental breakfast was adequet, fresh and filling. We found the late checking out time (12pm) very useful and we could leave our suitcases in the foyer under the watchful eye of the reception staff. We would definately recommend this hotel to other visitors of the city. The only draw back we had was the 20min walk to the nearest underground station, but apart from that, the hotel was excellent.

Guest rating:

8/1/2012

"Clean, comfortable, good facilities"

Staff not particulary welcoming or friendly at reception. Booked into family room, three sharing. Only 2 towels so asked for more - never arrived. Otherwise clean, comfortable. 10-15 mins walk to nearest tube ok for us but may be bit far for some. Booked via theatre breaks so good value.

Guest rating:

2/1/2012

"Brilliant stay"

Hotel clean, reception staff very helpful, the room was a family room a double bed - very comfy and a sofa bed - not so comfy. Hotel pool, sauna, steam room and jacuzzi costs extra £3.50 adult £1.50 child up to age 16. Top tip number 63 bus is right outside in both directions and takes you to Kings cross station in 3 - 4 minutes, the bus comes every 6 minutes - excellent! Would definitely stay again very good value for money.

Guest rating:

8/12/2011

"good location but expensive"

No complaints at all about the hotel and it is in an excellent location for easy access to the British Museum and theaters and also for St Pancras International. However, it was expensive for the rather impersonal motorway style accommodation. Would stay there again but not at that price.

Guest rating:

5/12/2011

"excellent stay,very helpful staff,enjoyed our stay,many thanks"

Guest rating:

28/11/2011

"Very comfortable, friendly staff"

The hotel was great and the staff were very friendly. the only thing i didn`t like is the fact that you have to pay £3.50 per person per day for use of lesiure centre which can work out expensive if your with your family. Breakfast is a bit expensive at 14.95 per head but there is a nice cafe across the rd and brekkie costs £5.95. the tube station is a fair walk away but the 63 bus stops ouside and takes you to kings cross station so i wouldn`t let that put me off. all in all i found it very accessible and plan to return nxt yr.

Guest rating:

20/11/2011

"Superb"

Clean, well maintained friendly staff. Nothing was too much trouble which is what you would generally expect in hospitality but we have all experienced differnt. But here it rerally is the exeption, Def reccommend a stay here.

Guest rating:

5/11/2011

"Good location"

Fine big room as we had requested only fault was I Had requested sharps bin for used needles from making up medication for my young daughter but this never appeared.

Guest rating:

5/11/2011

"-"

very good hotel only commemnt would be not a particularly nice area when you first get out of the station. It was getting dark and we have a young child so a little on edge.There was no problem though, and once clear, the hotel was fine a nd we found a loveley restuarnt to have an evening meal

Guest rating:

31/10/2011

"HOTEL WAS GREAT"

reception were excellent, found concierge a bit abrupt.

Guest rating:

30/10/2011

"-"

hotel fine no problems clean , bit of a walk to the tube but not a problem

Guest rating:

3/10/2011

"Good hotel, clean and fresh as a 4 * hotel should be... would stay again."