01872 261100St Katherine`s Way, City of London, London, E1W 1LD
Score from 3466 reviews
31/8/2025
"-"
The initial room I was put in had mould present so I asked to be moved, which I was but it doesn`t feel acceptable to put someone in a room with mould present. When I booked the room there was no mention of the construction works taking place and nor was I contacted to be advised. The hotel is in need of freshening up, the paintwork and furniture are very dated and it no longer feels as special as it did. Which is a shame.
31/8/2025
"Nice Hotel"
Great location, room looking very tired, in need of upgrade
29/8/2025
"-"
Great welcome, room was excellent and breakfast amazing .
26/8/2025
"Great"
Staff are very professional and helpful, really enjoyed our stay
25/8/2025
"Small rooms"
I have stayed at this hotel in the past and found the room size to be a good standard unfortunately this time the room was small and very basic. The room is a standard 2 star hotel room. Will not be staying here again.
21/8/2025
"Boiling"
No working air conditioning and noise. Room was fine, a little noisy being put next to the lift! However, it was boiling. Air con wasn`t working, the hotel evidently knew this as there was a fan on in the room on arrival. Very hot.
19/8/2025
"fabulous location and hotel facilities and staff matched it"
18/8/2025
"-"
Hotel was beautiful lovely location staff very polite and happy to help in any way, only one down side room was very warm air conditioning not great and it was fixed while we was stayingOther than the air conditioning stay was lovely Great breakfast choice Would stay again
16/8/2025
"-"
The hotel decor was dated, although we had noproblems without room we spoke to other guests who had a number of problems with, cleanliness of the room and light fittings hanging out of ceiling in bathroom.
11/8/2025
"Good location at a reasonable price"
We stayed at the Tower Hotel for a night after going to a West End theatre. The room was fine (had a view of the Thames), the staff were very helpful and the breakfast was excellent. Will certainly consider staying at the Tower Hotel again the next time we visit London.
8/8/2025
"-"
Given room on 7th floor, seemed OK but no view of tower, room very hot , no air-conditioning, hat to ask for fan , fire alarm went off at 1oclock am on departure day. I paid£777.00 for room only no breakfast included I feel a bit robbed. If you book with direct hotels make sure your getting the right deal . Not the best.
7/8/2025
"What a view!"
We stayed in an executive double room with a view that was outstanding of tower bridge! Room was clean, plenty storage, bed was comfortable and the hotel generally was of a high quality. Would definitely come back again x
6/8/2025
"-"
Its in a great location right on tower bridge. Hotel room itself is nice. No info on room service or info on the hotel amenities
3/8/2025
"The staff were very helpful."
This was a present for my wife as it was her birthday on the 1st August,and our wedding anniversary on the Sunday, that is wht I book two nights, Our first night was lovely,our room was very good, my wife loved it, in the morning a letter telling us we had to move because of maintenance. They gave us a new room , they upgraded us, well if that was a upgrade done think much of it, ok yes coffee maker, dressing gowns, and a free mini bar water,coca-cloa, tin of large And a can of gin, ha ha . The room was very hot,the air con didn`t work so they left an air conditioner unit in the room, not very good. The tv kept going on and off by itself, I very much let down for a special weekend, what a let down from a nice hotel.
3/8/2025
"-"
Great location but parts of the hotel are dated. Breakfast whilst good was very overpriced at £25 per head. Be warned there are better eateries at a fraction of the price within a stones throw if you`re happy to get out & explore.
31/7/2025
"Great location, rooms clean"
29/7/2025
"Room with a view of Tower Bridge!"
Staff atvthe hotel were friendly and helpful. The accommodation was comfortable with little extras such as robes, slippers and complimentary mini bar. We stayed B&B and the food was lovely. Also ate at the Vicinity Bar in the hotel, again great good and a fantastic view
17/7/2025
"-"
Good position and views
16/7/2025
"Lovely room and staff excellent "
Great experience bed ver comfortable
15/7/2025
"TRULY EXCEPTIONAL"
From the moment we walked through the entrance we knew that we were going to have a fantastic stay . This trip was booked to celebrate our 45th wedding anniversary, and this hotel really exceeded our expectations, all staff were very polite and nothing was too much trouble, hotel itself was spotlessly clean, and very well situated for tours, food again was fresh and very well presented .
7/7/2025
"-"
Very nice stay.Good outlook over the harbour.ery nice stay with good view of the harbour.
7/7/2025
"-"
We had a very pleasant stay at The Tower Hotel which overlooks Tower Bridge and the Thames. Service in the hotel was very good and the staff were lovely. We would definitely go again.
30/6/2025
"No air conditioning."
Whilst the hotel rooms appear to have air conditioning, it is merely a fan that circulates the air. Our room was 27 degrees and remained at that level throughout our stay. Reception blamed the age of the building for not having cooling air con, then provided a free standing fan, which helped a bit. It`s a real shame because the hotel is well located and the room decor is very good. The breakfast was also good, albeit quite expensive.
29/6/2025
"So hot!!!!"
Concierge is excellent taking our cases so we can explore London, although the Vicinity hotel bar not so great, service outside was very slow & the waiting staff were rubbish asking us for £78 for a bill of £63 + a 12.5% service charge for a rubbish service.The temperature in London was 33 degrees, when we got into our very nice room, the heat hit us, the bathroom radiator was on & the air conditioning wasn`t working, when the maintenance man came up after an hour wait at 12.30 at night, he just said it`s not working due to an upgrade, we were offered a fan that was so loud we couldn`t use it & had a sleepless night, we felt dreadful in the morning, tired, shattered & really disappointed.I wouldn`t come here again, nice room but not worth the high price tag
26/6/2025
"-"
Firstly we got given a room with guest already in, Then was given a room that was not appropriate or what we booked !The third room was ok clean but very dated, lovely view, until a staff member come barging in unannounced with the master room key while I was in the shower for no reason at all, shame the staff were in very unhelpful and quite rude, would definitely NOT stay here again, purely due to the staff, the room was lovely
23/6/2025
"Customer service and facilities excellent"
18/6/2025
"Room needed a refresh"
17/6/2025
"Great location, excellent experience?"
Large hotel with plenty of choices for bars/restaurants. The room had fabulous views from the window. Room clean and comfortable, good facilities. The location was excellent for a base to explore St Katharine`s dock and the area around the Tower of London.
14/6/2025
"-"
Lovely hotel in a great location. Our room overlooked the Thames and Tower Bridge.. London Tower is a short walk away. There is a good choice of restaurants close to the hotel. We stayed for one night only but would definitely come back and stay again.
11/6/2025
"-"
I`ve been to this hotel a couple of times, lovely and great location
16/5/2025
"-"
Location, breakfast, room/view and service was top class
7/5/2025
"-"
A few issues upgraded rooms for £365.00 but not as good as we were told also told they would be next to each other but were not. When booking in told to come back for second room when we did they could not find it. We did receive complementary breakfast for the two days. But it was a bit disappointing especially as we paid extra.
18/4/2025
"-"
Aircon poor. Loud and does not really cool the room.
14/4/2025
"Good location"
Hotel in good position. Room needed more attention with the clearing of dirty cups and rubbish from bin also couldn`t use the mirror as it was smeary
13/4/2025
"Location location location "
13/4/2025
"-"
Only downside was that it was impossible to catch a lift. Fantastic room, beautiful view, great staff.
12/4/2025
"-"
We decided to pay extra on day for upgrade to river view and tower Bridge view - 100% worth it! Loved our stay.
12/4/2025
"Very nice "
Lovely and clean, kind and helpful staff, close to the tube and very nice surrounding area
10/4/2025
"A BIT DATED COULD DO WITH A REFURB"
BEDS REALLY COMFORTABLE ROOMS CLEAN AND TIDY A BIT SHABBY AND DATED COULD DO WITH A REFURB
10/4/2025
"Tower Hotel"
Lovely spacious very clean room overlooking Tower Bridge. The staff were very helpful - would highly recommend