Hotel Direct is a specialist hotel booking service established in 1997. We are a UK company and all call centre staff are based in the UK. We have over 1.5 million UK customers. Hotel Direct specialises in offering the lowest rates and best customer service in the hotel, London theatre breaks, UK rail breaks and coach breaks sectors. The company offers these services online and by telephone.
In 2011 we raised our customer service to a new level with 'Arrival Assurance'. Hotel Direct is the only Online Travel Agent that personally double-checks your booking with the hotel 48 hours prior to your arrival and emails you a second confirmation. This provides 100% assurance that the hotel is awaiting your arrival Hotel Direct has a 5 star, 4.9/5 rating from over 6,400 reviews on Trustpilot.
Every break and even hotel-only booking that you place with Hotel Direct is ABTA protected and we are fully complaint with UK Package Regulations, giving you complete peace of mind. Our UK customer service centre is available, Monday-Friday, if you have any questions, and you will always speak to a human being!
In 2012 we launched this mobile version of our website. We believe that we are best positioned to offer the definitive mobile short breaks booking service with our genuine commitment to great customer service. Bespoke services include a text message sent 24 hours before check-in with a booking summary and a map to the door of your hotel. If you have any questions or wish to complete your booking by telephone, just call one of our UK breaks experts by tapping 01872 261100, or use the telephone button on any page on this website.
We look forward to being of service.
