Guest rating:

20/9/2025

"Regular stay at this hotel "

Guest rating:

9/9/2025

"Clean and welcoming"

Everything we needed for an overnight stay in London.Excellent breakfast choices

Guest rating:

6/8/2025

"Compact room"

Other than the room being too small to swing a cat it was a great stay. Lovely bed. Amazingly helpful staff. Wonderful breakfast

Guest rating:

4/8/2025

"-"

Nice stay although my only complaint was that the television was a bit outdated, and the tv controller was either low on battery or not working properly because I was stood there trying to turn it off. And it took ages. Maybe the hotel should invest in some new tvs(smart tv). Then it would be very enjoyable.

Guest rating:

8/5/2025

"-"

Bedroom was a bit on the small side Not a lot of room to walk around the bed to the bathroom

Guest rating:

15/4/2025

"-"

Yes the hotel was great the breakfast need improvement who ever was cooking the eggs needs to go on a cooking course

Guest rating:

10/4/2025

"Attentive staff"

We cannot fault the service provided by all members of staff we encountered we will stay there again

Guest rating:

24/3/2025

"Beds incomfortable"

Guest rating:

23/3/2025

"-"

Hello , our door card was very temperamental and we couldn`t access easily we had to ask for help twice from your housekeeping staff also was looking forward to a hot bath but the bath plug did not work so another trivial let down

Guest rating:

21/3/2025

"This is our third stay with you. We had to up grade our room because of availability to a premium."

The staff as usual very friendly and helpful.We did have a few little issues with our room 4015, which were sorted out. The breakfast was very good as usual. Overall a very pleasant stay and hopefully we will be back later in the year.

Guest rating:

17/3/2025

"-"

The care and consideration we received was above excellent, nothing to much trouble.

Guest rating:

5/3/2025

"Superb Location"

Central location. Lovely clean well kept rooms. Breakfast was plentiful! Staff were great and very friendly

Guest rating:

25/2/2025

"-"

It was a lovely hotel and how nice to be able to use the pool

Guest rating:

18/12/2024

"Great stay and location "

Great location. Room was a bit small but fine for a couple of nights. Staff friendly and helpful especially the concierge staff.

Guest rating:

4/12/2024

"Good short break"

A very good hotel. All staff polite , helpful and efficient . Shumaila in the restaurant was superb. The concierge staff helped with storing luggage on our last day.Good location . Very convenient for Circle Line.

Guest rating:

28/11/2024

"Fantastic "

Faultless hotel recommend 100%

Guest rating:

27/11/2024

"-"

Good breakfast, and service from staff. Room a little tired and very small but clean and comfortable. Heating did not work but on request plug in radiator was supplied and did the the job. Good christmas decorations.Its a pity you cannot pick and choose your guests but such is life. Final point - at times the lifts seemed to have a will of their own. Would stay again. Thanks.

Guest rating:

14/11/2024

"-"

Excellent hotel, staff was so helpful.

Guest rating:

1/11/2024

"Fantastic hotel in a lovely location in London would highly recommend"

Stayed for 2 nights at the Holiday Inn Kensington for a break to London with my daughter for her 13th birthday The hotel was in a fantastic convenient location near a tube stop so a great comfortable base to explore London.When we arrived the hotel had decorated the room with balloons, Left a chocolate cake and card which was a lovely surprise and a nice touchThe staff were all so friendly and helpful, Max on the door was lovely always smiling, Breakfast was very good and lots of choice, Room was small but clean and comfortable, Great Double shower and Tea and Coffee making facilitiesCheck in and check out so easy and option to leave luggage so could enjoy London on the last dayLoved the pool and jacuzzi was open until 10pm which was ideal after a long day sightseeing Would stay again as everything was perfect and would recommend it

Guest rating:

24/9/2024

"Very clean "

Second stay lovely hotel and staff!

Guest rating:

8/9/2024

"-"

Excellent location, clean and airy rooms and very friendly and helpful staff. We really enjoyed our stay and with a brilliant variety for breakfast. We will return.

Guest rating:

5/9/2024

"Great location, great staff , brilliant breakfast "

Brilliant location staff couldn`t do enough for you

Guest rating:

19/8/2024

"Excellent location, staff, breakfast. Room very small."

The room was neat and clean and had the relevant facilities but was a bit of a squeeze. The bathroom mirror had no light which mad shaving a problem for my husband.The wardrobe door could not be fully opened due to lack of space, and it was difficult to walk around the bed. We have stayed st this hotel before but this was the first time for us to have this problem.Staff throughout were delightful,and the location of the hotel is ideal.Breakfast was excellent.

Guest rating:

3/8/2024

"Excellent location, friendly staff, compact but clean rooms ,good breakfast. 5 minute walk to tube "

Guest rating:

14/7/2024

"-"

Had booked a Twin Room, was given a double.Too tired to move

Guest rating:

11/7/2024

"Good location but room very small"

Booked a twin room for 3 nights, room and bathroom tiny! Not enough room to swing a cat!

Guest rating:

4/7/2024

"Highly recommended "

I`ve no complaints at all about this hotel, the rooms are nice and clean, the staff are friendly and helpful. The complimentary swimming pool and sauna facilities are a nice bonus.The hotel itself is in a good, safe area, a three minute walk from High Street Kensington tube station. The hotel itself is in a good, safe area, a three minute walk from High Street Kensington

Guest rating:

28/5/2024

"Friendly welcome fro reception "

An excellent hotel , with friendly and efficient staff. Good clean rooms and plentiful breakfast. We`ll be back

Guest rating:

22/5/2024

"Fabulous hotel "

I have stayed at this hotel quite a few times now, I can highly recommend it. The rooms are clean and well kept, breakfast is excellent, the staff are very friendly and helpful. There`s a nice outdoor garden area with a water feature to the side of the restaurant, with plenty of seating.The leisure centre, which is free to use for hotel guests is superb. There`s a large swimming pool, sauna,steam room and a gym.The hotel is also situated in a lovely, safe area, with Hyde Park and Holland park only a few minutes walk away.

Guest rating:

23/4/2024

"Not luxury but great base"

Loved the hotel for what we wanted. Room was small but comfy (we were only in it overnight even though we had a 5 night stay (. Breakfast was great, had everything we could want and ran very efficiently, even for such a large hotel. Staff were always friendly and helpful. Not far from Curcle and District tube lines. Would definitely stay again for an inexpensive London break.

Guest rating:

25/3/2024

"Very clean hotel "

Guest rating:

24/3/2024

"-"

Only fault was distance from theatre, and the lights in room were faulty

Guest rating:

28/2/2024

"Excellent breakfast choices"

Guest rating:

13/2/2024

"Damp walls and black fungus in our room !"

Guest rating:

9/2/2024

"Great Location"

Wonderful Location, and Wonderful staff

Guest rating:

4/2/2024

"Excellent"

Guest rating:

2/2/2024

"Perfect location "

Location is excellent, close to lots of restaurants and shops and 2 minute walk to underground. Hotel is very modern and rooms although small are well laid out, fitting in a couch to watch TV, kettle, safe and even a mini fridge. Beds very comfortable and pillows are lush. Staff very friendly and helpful. I would definitely stay here again!

Guest rating:

29/1/2024

"Close to Kensington High St."

Guest rating:

22/1/2024

"Pleasurable Stay "

Facilities and staff all g first class. Nothing was too much trouble. Superb location.

Guest rating:

17/1/2024

"We will definetly return"

Great Location. Polite, professional staff. Clean room. Value for money. Well done!